Refund Policy – RankEgg Technology LLC
We value your satisfaction and trust and want you to be happy with our services. However, we understand that sometimes things may go differently than planned or expected, and you may want to request a refund or exchange. This refund policy explains the terms and conditions under which we offer refunds or exchanges for our services and how you can make a request.
What Services Are Refundable or Non-Refundable
We offer various digital marketing services, including Amazon VA, PPC management, SEO, Graphic Design, Web Development, and more. Some of these services are refundable or non-refundable, depending on the nature and stage of the service delivery.
- Refundable services: These are services that still need to be completed or delivered or that still need to meet your expectations or requirements, as agreed in the scope of work document. For example, you may request a refund for a web development project that is still in progress or for a graphic design project that does not match your specifications.
- Non-refundable services: These services have been completed or delivered or have met your expectations or requirements, as agreed in the scope of work document. For example, you may not request a refund for a PPC campaign that has been launched and managed or for an SEO audit that has been performed and reported.
We reserve the right to determine the refundability of our services on a case-by-case basis and to deny any refund requests that are unreasonable, fraudulent, or abusive.
How Long You Have to Request a Refund or Exchange
You have 14 days from the service delivery or completion date to request a refund or exchange unless otherwise stated in the scope of work document. If you do not request a refund or exchange within this period, you will be deemed to have accepted the service and waived your right to a refund or exchange.
How You Can Request a Refund or Exchange
To request a refund or exchange, you need to contact us using the details provided in the Contact Us section of our website. You need to provide the following information:
- Your name, email, phone number, and order number
- The service that you want to request a refund or exchange for
- The reason for your request and any supporting evidence, such as screenshots, reports, or feedback
- The amount that you want to request a refund or exchange for
- The preferred method of refund or exchange, such as original payment method, store credit, or service replacement
We will review your request and respond within a reasonable time frame. Please provide additional information or clarification before we process your request. We may also offer you an alternative solution, such as a revision, a discount, or a bonus, to resolve the issue and satisfy your needs.
How We Issue Refunds or Exchanges
If we approve your request, we will issue a refund or exchange according to your preference and the following terms:
- Refund: We will refund your original payment method unless you agree to a different method. We will deduct any fees or costs incurred during the service delivery, such as ad account rental fees, taxes, or third-party charges. We will also deduct any benefits or results you have received or enjoyed from the service, such as leads, sales, or traffic. We will process the refund within 10 business days of the approval, but the actual time may vary depending on the payment method or provider.
- Exchange: We will issue an exchange in the form of a store credit, a service replacement, or a service upgrade, depending on the availability and suitability of the service. We will adjust the value of the exchange based on the fees or costs that we have incurred during the service delivery and the benefits or results that you have received or enjoyed from the service. We will process the exchange within 10 business days of the approval, but the actual time may vary depending on the service type or provider.
How We Handle Disputes or Complaints
We strive to provide you with the best quality and customer experience, and we hope that you will never have to dispute or complain about our services. However, if you have any issues or concerns, please contact RankEgg Technology LLC first, and we will do our best to address and resolve them. Suppose you are not satisfied with our response or resolution. In that case, you may escalate the matter to a third-party mediator, arbitrator, or court of law, depending on the laws and regulations that apply to you.
Changes to This Refund Policy
We may change this refund policy occasionally to reflect changes in our service offerings, policies, or legal requirements. We will notify you of any material changes by posting a notice on our website, sending you an email, or using other means of communication. The date of the last revision of this refund policy will be indicated at the bottom of this page. You are advised to review this refund policy periodically for any changes. Your continued use of our website or services after any changes to this refund policy will constitute your acceptance of such changes.
